Frequently Asked Questions

Shipstage allows for the optimization of the shipping process. With the help of our cloud-based technology, online retailers are able to easily digitize the shipping process and dispatch both packages and pallets through the industry's most prominent shipping service providers. Shipstage is a service that assists online retailers in reducing the amount of time, effort, and money spent on one of the most essential processes — shipping.

Our price strategy is completely open and easy to understand; all you have to pay for is the cost of shipping any orders you place. There are no sign-up or usage costs, and there are no commitments to sign a contract or pay on a monthly basis. Shipstage is nothing but shipment on demand in its purest form.

Whether it’s a package or a pallet – with us you can choose the best service provider and the right shipping service with just a click of the mouse. Book an optional transport insurance and find all shipments at a glance. Whether eBay, Amazon or your own online shop - connect different sales channels and coordinate everything with us at a glance. You can also use our RESTful API interface. Benefit from our broad portfolio of shipping options at any time. Always choose the shipping provider that suits you best, or connect your own contracts. Whether standard, collection or return - in our shipping overview you will find an overview of all shipments from all sales channels and all service providers. Easily access your shipments from here and coordinate your shipments.

Shipstage is a shipping platform that provides an all-in-one solution for online retailers:

1. Use the best service providers to send packages and pallets, parcels, and letters.
2. Integrate marketplaces and online retailers for automatic data import of sold items. Direct access to WaWi systems or RESTful API.
3. Signup for free and use with no minimum amounts or contracts.
4. Always examine the current account balance with a transaction overview, previous transactions with prices and descriptions, and summary invoices.

Yes, but it is not complicated or should take you long.

The procedure is standard: Click the Sign Up button, then complete the form that follows.

Confirm that you understand and will abide by the terms of the Privacy Policy and Terms of Use. Hit Submit.

No, we offer a zero commitment policy.

You are unable to log in because you have forgotten your password and wish to reset it.

To do so, select «Reset password». After that, you'll get an email with instructions on how to reset your password.

If you need to terminate your account, you can either unsubscribe or contact our support team to do it for you.

With us, you may choose the best service provider and the suitable shipping service with a single click of the mouse. Choose transport insurance as an option and see a list of all shipments at a glance.

Cloud-based shipping gateway that enables online retailers to handle order fulfillment, create labels, track shipments, and more.

We offer a wide range of standard support services (FAQ, blog, email, phone), with our support team available around the clock.

Shipping data is entered into our portal automatically or manually. Then data is verified and validated to avoid any confusion, errors, or mistakes. Moreover, in a matter of a few clicks, a shipping note, insurance confirmation, and commercial invoice for shipping and customs checks can be downloaded.

You can probably handle most of your tasks digitally, but shipping labels certainly require a printer. Likely, some of your clients may also require you to provide priced paperwork.

The DIY option is always available to you, but our support team is always at your service in case of any difficulties.

Our platform is very flexible and aimed at your comfort and needs; please get in touch with our support team to assist you.

Any comments or suggestions are always welcome. You can always send those to us directly via available contact us options.

Please go to the contact section on our website and choose the most convenient option for you - phone, email, enquiry form.

We cooperate with several worldwide carriers, which are able to reach most world destinations.

Customers can utilize our eBay and Amazon integration, as well as connect to other online marketplaces, directly from our website. Additionally, we offer the option to integrate with other systems such as WooCommerce, Shopify, or JTL-Wawi.

You can import data from different sources using CSV import, regardless of the file structure. You only need to create a template once. Afterward, the data import can be done with a single click, and all other functions on the website remain fully available. Additionally, order data can be downloaded as a CSV file in the user area, which can then be uploaded to an external system, for example.

First, navigate to the shipping overview to get an overview of all generated shipping labels. Then, you can print all selected shipping labels with a single click.

A return label can be quickly generated for any shipment. Additionally, in the shipping settings, you can specify that a return label is automatically provided for every shipment.

Switzerland, Iceland, and Norway are EFTA members (European Free Trade Association). The remaining countries are referred to as third countries.

Shipments between EFTA countries and third-country destinations must always be registered with customs.

This necessitates the following:

EORI code (Economic Operators Registration and Identification). The German customs office is contacted to obtain the EORI number.

Commercial invoice: the original and three copies (except in the United Kingdom, Switzerland, and Norway, where only the original business invoice is required). When the dispatch note is created, the commercial invoice is automatically generated.

Customs declaration (CN22 or CN23) for postal service shipments (DHL). When the shipment note is created, these are automatically generated.

Fittings/delivery criteria for calculating the recipient's and/or sender's customs clearance expenses:

From a value of 1,000 €, an electronic export declaration is necessary.

If the value of the items is less than 6,000 €, a statement of origin must be included on the business invoice.

From a value of 6,000 €, a customs-stamped movement certificate EUR.1 is also necessary.

Please note that shipments with incomplete or incorrect customs information are returned for a fee.

General practice shows that every carrier retains the right, at its exclusive discretion, to assess an additional fee for any package that, in its opinion, requires more handling than was originally anticipated. On the other hand, in the event that a surcharge for large packages has already been applied, the additional handling surcharge might not be applicable. Please check with a particular carrier on the matter, as carriers follow different standards and internal policies.

Indeed. Thank you. Likewise, we strongly recommend paying attention to the following critical areas:

• making use of a corrugated cardboard box,
• selecting the appropriate box and saving space,
• taking care of the interior cushioning,
• taping your box securely and making sure that the relevant labels are applied.

With the exception of the weekend and holidays, the packages are picked up daily within a time limit. A pick-up window of at least three hours is offered to the driver.

Your reserved pick-up time can also be viewed on our website.

GLS, DHL, FedEx, IDS and UPS can also be used for sporadic pick-up orders.

Certainly, you can do it directly with a carrier of your choice, or we can arrange it for you, yet carriers’ procedures and policies may vary from one another.

A tracking number is generated for each shipment.

Your shipment numbers can be found in your shipping summary under the title "Track ID". You can redownload the shipping note by clicking on the shipment number.

The shipping status is indicated under "Status", and clicking on the field takes you to the tracking page for the particular parcel service provider. The delivery receipt is also available on Shpistage for download.

Connect to any shop system with ease and get complete shipping functionality.

You must first obtain an API key in order to utilize our integration. You can get your API key by doing the following:

• Go to the Interfaces menu item.
• Please contact us at the linked link.
• We provide you with an API token.

The API key can then be found in the same location. You will always be able to see it there. To finish the integration, copy the key and paste it into the appropriate part of the shop's platform that you wish to connect to.

You do not need to destroy an existing key or produce a new one if you wish to perform a new integration. You can duplicate and reuse your existing key.

Yes, you can connect multiple eBay stores with Shipstage.

The associated eBay shop names will be listed under the "Platform" column in the open orders. Here, you can see which data has been transferred from each individual eBay store.

Take over your DHL contract without difficulty and set your own terms.

Please perform the following to integrate your DHL contract:

• Go to the Interfaces menu item.
• Choose DHL as your shipping service provider.
• Click the "Install" button.
• You can then enter your DHL information and save it.